Returns and Refunds

The short version

If a product is not right for you, you have 30 days from delivery to return it. If we sent the wrong item or it arrived damaged, we cover everything.

What can be returned

Unopened products in their original packaging, within 30 days of delivery.

Cosmetics that have been opened and used cannot be resold and cannot be returned for hygiene reasons. The exception is anything faulty, damaged in transit, or not what you ordered: those we take back opened or not.

How to start a return

Email admin@salesfortuna.com with your order number and what you want to return. We will reply with the return address and instructions. Please do not send anything back before you have those, or we may not be able to match the parcel to your order.

Who pays for return shipping

If the return is because you changed your mind, return shipping is on you. If the return is because of an error on our side or a damaged product, it is on us and we will cover it.

Refunds

Once the return arrives and is checked, we refund to the original payment method within five to ten business days. How quickly it then shows on your statement is up to your bank.

Damaged or wrong items

Email us within 14 days of delivery with your order number and a photo. We will send a replacement or refund you in full, whichever you prefer. No return shipping needed in most cases.

Cancellations

We can cancel an order only before it is handed to the fulfillment center, which is usually within a few hours of ordering. After that, please use the return process above.